Last updated: 7 November 2026
This notice explains the personal information collected through thaivisaexpress.co.uk and the contact options offered on this website. It describes verified website settings and identifies information that still needs confirmation. It is not a statement that every aspect of our data handling has been audited or certified as compliant.
Who to contact
For questions about this website, your information or your data protection rights, contact Thai Visa Express UK, Telegraph House, 80 Cleethorpe Road, Grimsby, DN31 3EH, United Kingdom. Email info@thaivisaexpress.co.uk or telephone +44 74 9326 9875.
Our UK immigration service is registered with the Immigration Advice Authority under registration F200700163. Thai Visa Express Consultants Co., Ltd. is a separate Thailand-based business and is not regulated by the IAA. The website also links to its Thailand services and WhatsApp number. Please check which business you are contacting before providing documents.
Contact forms and immigration enquiries
The shared website contact form asks for your name, email address, telephone number, subject and message. Information you type may include details about your immigration enquiry or other people. Only provide information relevant to your initial enquiry. Please do not send passport copies, financial records, medical information or other sensitive documents through the general enquiry form; ask the relevant office how to provide documents first.
The footer form is configured to store submissions in the website’s Elementor submissions system and send email notifications to thaivisaexpress@gmail.com and info@thaivisaexpress.com. Notifications include the form fields, date, time, page URL, browser user-agent information and IP address. These settings describe the configured route; they do not establish where every recipient accesses the messages.
The purpose of an enquiry is to allow the business to understand your request, communicate with you and discuss relevant services. A general enquiry does not by itself appoint us as your adviser. If you become a client, you should also receive information about the relevant business’s handling of your case records.
Lawful bases and sensitive information
UK data protection law requires an appropriate lawful basis for each use of personal information. Depending on the actual processing, relevant bases can include taking steps at your request before a contract, performing a contract, compliance with a legal obligation, legitimate interests or consent. These are not interchangeable. The business’s documented selection of bases for enquiry handling, client files and administration has not yet been verified for this notice.
Immigration matters may involve health, ethnicity, religion, family circumstances, criminal-offence information or children’s information. Additional legal conditions and safeguards may be required. The applicable conditions, sources of third-party information and procedures for such records remain to be confirmed. Contact us before providing this information.
Cookies and Google Analytics
The website uses Cookie Notice to record your cookie choice. Its consent cookie is named cookie_notice_accepted; the current setting remembers acceptance or rejection for one month. You can use the banner’s Accept or Reject buttons and reopen the choices using the Change cookie choice control. Scrolling or clicking elsewhere on a page does not set a cookie choice.
Google Analytics is connected through Site Kit. It is used to understand website visits and interactions. Site Kit’s native Google Consent Mode is enabled. Its verified default sets analytics storage, advertising storage, advertising user data and advertising personalisation to denied for visitors in the UK, EEA and Switzerland before consent is granted. The Google tag still loads and may send cookieless signals. WP Consent API is installed, but the existing banner-only notice has not yet been verified as passing Accept, Reject or changed choices to Google. End-to-end consent control therefore remains unresolved, particularly outside those regions; the banner buttons alone must not be treated as proof that tracking has stopped. Google’s tag can process identifiers and technical and usage information, such as the pages visited, browser/device information and interaction events. Google’s own privacy information is available at Google Privacy Policy. The verified GA4 property settings retain event data for 2 months and user data for 14 months, with the user-data retention period reset on new user activity. These settings do not govern most standard aggregated reports, and they do not establish how long website enquiries or client records are retained. Other Google-side data settings remain to be confirmed.
The Google tag configuration also lists Google Ads destinations labelled Thai Visa Express UK and Thai Visa Express Thailand. This verifies the connected destinations, not which advertising features are used for every visitor or the wider access and data-sharing arrangements. Those details and the consent treatment of advertising remain to be confirmed.
The website also includes Google Maps and Google reCAPTCHA on contact forms. These services connect to Google and may process technical information or use cookies. The complete cookie inventory, lifetimes and consent treatment of embedded services remain under review. Rejecting optional analytics does not, by itself, guarantee that every third-party embed is prevented from connecting.
WhatsApp and external websites
WhatsApp buttons open WhatsApp using the office number displayed or linked on the page. If you send a message, WhatsApp and the office you contact receive the information you choose to send, including your number and message. The UK and Thailand office links lead to different numbers. WhatsApp is an external service with its own privacy policy. Email and telephone contact are also available.
Links to government services, social networks and other websites take you to services with their own privacy practices. This notice does not describe or control their processing.
Service providers, sharing and international access
The website uses WordPress, Elementor and SiteGround website tools, Google services and WhatsApp links. The form’s configured email route is described above. A complete record of hosting and email arrangements, people with access, processor contracts, other recipients and any sharing between the UK and Thailand businesses has not yet been verified. We do not claim that all enquiry information stays within the United Kingdom.
Any overseas access or transfer needs to be assessed under the applicable data protection rules. The countries involved and any relevant adequacy decision, contractual safeguard or other transfer mechanism remain to be confirmed. Please contact the UK office for clarification before sending sensitive records.
How long information is kept
No verified retention schedule for enquiry submissions, email, client records, server logs or backups was available when this notice was published. We therefore do not state an invented retention period or promise an unverified automatic deletion process. Please contact us for the period or decision criteria applicable to your information. The one-month cookie-choice setting is separate from retention of enquiry and client records.
UK GDPR requires personal information to be kept no longer than necessary for its purpose. The business must confirm and document its applicable retention criteria, including any relevant professional or legal requirements.
Your individual rights
Depending on the circumstances and lawful basis, you may have rights to access your personal information, correct inaccuracies, request erasure, restrict processing, object to processing and receive portable copies of information. Where processing relies on consent, you may withdraw that consent without affecting the lawfulness of earlier processing. These rights are subject to legal conditions and exceptions.
Right to object: you may object to processing based on legitimate interests where applicable. You have the right to object to use of your personal information for direct marketing at any time.
Send rights requests to info@thaivisaexpress.co.uk. Explain what information or processing your request concerns. Identity checks may be needed to protect your information. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.
Information still being confirmed
The following details require confirmation by the business: the full legal identity and controller responsibilities for each processing activity; documented lawful bases and additional conditions for sensitive or criminal-offence data; retention periods or criteria; the full recipient and processor inventory; international access and transfer safeguards; cookie and embedded-service details; and whether any automated decisions or profiling with significant effects are used. This notice does not make assurances about these unverified matters.
We will update this notice when those details are confirmed. For an explanation relevant to your enquiry or case, please use the contact details above.
